All reservations to be made in writing via our official website or email addresses.
All reservation requests will be handled/ replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
Upon confirmation of a reservation, you are required to deposit 30% of the tour cost within 3 days of booking confirmation. Additional deposits are required for certain services or at certain peak dates. We will advise you of this at the time of process your booking. The rest of package tour price should be paid not less than 45 days prior to departure.
If a booking is requested less than 45 days prior to the arrival date and confirmed, full payment is required before booking is processed.
Payment can be made by: Credit card, bank transfer, in cash or combined. All bank service charges (as may be applied by your bank and intermediate bank) are born by the payer.
In case of payment by credit cards, an additional charge of 3.5% will be added for Visa and Master Card and 3.85% for American Express.
After you have received Invoice Payment Link, please check the information on the Invoice. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions and click Submit or Book. To make the payment, you will input the following card information:
CSC (Card Security Code – CVV, CVC)
Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).
Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.
Note: No Hidden Charges
Booking a tour with Family Treasure Tours, we will never require you to pay unexpected fees. After we receive your request, our professional travel consultant will arrange a complete itinerary in which includes highlight attractions, price, and inclusion. There will be NO additional tours with additional charges in itineraries. Our tours are inclusive and clearly with NO HIDDEN EXTRAS.
Family Treasure Tours would deeply regret your decision to cancel your trip; however, we realize that there are many valid reasons that this can happen. In the event of cancellation, we will refund any payment made to Family Treasure Tours (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be calculated as follows:
Within January, April and December are peak season for Hotel, Flight and Guides. Family Treasure Tours suggest 45 days confirmation prior to arrival within above mention periods.
Children under 18 years of age must be accompanied by an adult who is parents or legal guardian. In the absence of such persons, written permission from them is required.
Working in the business sector, we understand that no matter how perfect a company may be, complaints from the customers are always possible to arise. Shall you feel unsatisfied with any service Family Treasure Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Family Treasure Tours will not be liable for any claims made later than 15 days after the completion of your tour.
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